Shipping Policy
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons. Due to COVID-19, we have seen some slow downs in distribution times due to slower transit speeds. Orders to the USA typically range between approximately 5-12 business days due to distance traveling and customs.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
What are your shipping times?
Standard Shipping Times
USA and Canada: 6 - 20 days
Oceania: 8 - 20 days
Europe: 8 - 20 days
Latin America: 9 - 26 days
Other countries: 11 - 30 days
Why am I receiving my items in separate packages?
It is normal for our items to come in separate packages. In order for us to provide you with the quickest shipping speeds, we house our products in different warehouses.
*All shipping times exclude clearance/customs delays
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at: info@zeroslashone.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we'll help you to resolve any situation that we have control over!