30 days-Refund policy

For Physical products 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zeroslashone.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zeroslashone.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For Digital products 

Due to the nature of digital downloads we offer refunds on a case-by-case basis. If you have find any issues with a product get in touch within 30 days and let us know. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the ZEROSLASHONE Staff and that all decisions made by the ZEROSLASHONE Staff are final.

All sales of products on ZEROSLASHONE.com are final. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the ZEROSLASHONE Staff and that all decisions made by the ZEROSLASHONE Staff are final.


We are happy to issue a refund if your product is proven to be defective or not as described and for duplicate purchases.
Unfortunately, unless our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind, please read the product description and software requirements carefully.
Further, ZEROSLASHONE does not refund products, if:


• You no longer need the purchased product.
• You found another product you like better or you’ve changed your mind.
• You cannot use the product due to hardware limitations
• You cannot use the product due to due to software limitations
• You cannot use the product due to insufficient knowledge / know-how
• We do not make any guarantees for product use with cracked or illegally downloaded software.
• All bundle offers are sold on an ‘as-is’ basis. No refunds will be entertained.
Products purchased on sale or with store credit are ineligible for refunds. A store credit will be (re)issued only when a product is proven to be faulty and can not be reasonably repaired.
ZEROSLASHONE will refund your full purchase price on orders where:
• Your bank / Paypal account was illegally charged (fraud)
Products purchased on sale is ineligible for refunds unless a product is proven to be faulty and can not be reasonably repaired.


Eligibility


Purchases are only eligible for refund within 30 days from the date of purchase (found in your Order Confirmation Email).
ZEROSLASHONE strongly advises checking what soundbank is required to use the products and what are the minimum software requirements to use the soundbank. Such information is always provided on the product pages.

ZEROSLASHONE does not refund products that require other software to use.
If you wish to request a return please contact us at info@zeroslashone.com and include your invoice and any relevant information.